Tutor
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2 Messages
Bait and Switch on Service Change
Feb 6 I awoke to an email that my bill was ready and it had increased from $117 to $173 for U-verse TV and Internet. My package had expired! I called the 800# and went through various options with a person and agreed to reduced service of Internet and "U-Basic HD", quoted "out the door price" of $70/mo plus $11 tax. $81 new total. I've received 3 confirmation emails, non of which matches this package. Also, the TV/DVR has no record, pause, FF features and no HD. Why did she call it "U-Basic HD"? I called 800# on Feb 7 to discuss variance in confirmation prices as well as lack DVR features. I spent one hour on the first call and another hour on a second call as I was transferred to technical support to "fix" the DVR. After doing 3 reboots of TV and Modem I was finally told that I wasn't supposed to have these features. Seems that should have started the call since each new person I spoke with I started at square one with the change of service. No one will acknowledge the difference in what I agreed to on the phone and the prices I keep getting in the emails. I was also told to wait a couple of months for all the credits/debits to settle out. By that time I will have no recourse under the 14 day service change option.
DIRECTVhelp
Community Support
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254.4K Messages
6 years ago
Hi There @RetiredPerson
We understand for confusing billing can be. We can help with that. As well as technical support for your DVR.
To get started, we will be sending you a private message(PM) to your forums inbox.
Once you get the notification, please log-in to your forums account and click on your inbox(the envelope icon) and then click on the message that it contains.
Please reply with the information requested and do not post any information on this public thread.
Matthew, AT&T Community Specialist
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RetiredPerson
Tutor
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2 Messages
6 years ago
I received better service by using this community forum than through all the 800# calls to customer service. Thanks to Matthew for completely answering my questions and explaining the changes to my service.
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DIRECTVhelp
Community Support
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254.4K Messages
6 years ago
Hi @RetiredPerson,
We appreciate your feedback and will make sure that it is forwarded to the appropriate departments for further review. We are continually striving to improve the experience for our DirecTV subscribers. Lafayette, AT&T Community Specialist
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johaccount
1 Message
3 years ago
What is the difference between U200 and Direct TV?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We are here to help you learn more about DTV and Uverse, johaccount.
Uverse200 is a package of Uverse TV. Here is more information on the difference between the packages.
DTV is satellite based, but it goes by DTV stream now. Here is more information on what is offered through it.
This information will help you learn more about both services and it will help you determine which one is better.
Let us know if this helps.
Marc, AT&T Community Specialist
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bruce102459
1 Message
3 years ago
I talked with an operator telling them my u-verse contract will expire on 03-15-22. See patched me through to the promotions dept. So I sat on hold for 5 min's and then was cut off before anyone answered. Does anyone have the direct phone number for the promotions dept?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're here to help point you in the right direction for looking into available promotions, bruce102459!
You can check for current deals for existing AT&T customers on our website. If you are wanting to directly speak to an AT&T representative, we have a few options available to you:
Let us know which you would prefer. We hope to hear back from you!
Donovan, AT&T Community Specialist
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