Community Support
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865 Messages
AT&T's Credit Check Policy
So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below:
Credit Evaluation:
- AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).
- Credit checks using information pulled from your AT&T service history and credit bureaus are a soft credit check instead of a hard credit check which means it does not impact credit scores.
- The results of the credit evaluation and the cost of the device will determine if security (down payment, advance payment, Credit Management Fee or deposit) is required.
- Guarantors or co-signers for credit applications are not accepted by AT&T.
- In order to consent to a credit check and service activation with AT&T, potential individual customers must meet the minimum age requirement of 18. Puerto Rico age of consent would be 21.
Unable to Submit to Credit Evaluation:
- All customers are eligible to apply for service. Information required to process an application for credit may be different depending on the product line.
- You may be listed as having unknown credit. Depending on the service you’re signing up for security may be required.
Reimbursement of Fees:
- If a Credit Management Fee is required, a credit will be applied to the account as long as the service remains active and is in good standing.
- If your credit rating changes the fee will remain on the account.
Security Requirements:
- Down Payment: Initial payment put towards the cost of a device on an installment plan.
- Advanced Payment: Made in advance of order submission and applies to future bills until exhausted.
- Autopay: Automatic payments deduct from the customer's bank account or charge each month to their credit card.
- Credit Management Fee: A fee paid by the customer in advance of order submission.
- Deposit: Payment for service
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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865 Messages
8 years ago
This article is about AT&T's Credit Check Policy that is required for service. Read more on the Customer Service Agreement.
-ATTU-verseCare
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Trishphilyaw
Contributor
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1 Message
7 years ago
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scotto260
Contributor
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1 Message
7 years ago
Why do you have to submit to a credit check even to find out prices for your products? I called an AT&T representative just to ask about rates for internet service, and she couldn't even tell me prices without pulling a credit check. I said no thank you.
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crubbaa
Tutor
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4 Messages
7 years ago
they make up the rules as they go. they told me my credit had to be above a certain amount. mine was and i still was not able to get service.
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
Did you check ONLINE for internet pricing? The best deals are those found online.
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skeeterhunter
Contributor
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2 Messages
7 years ago
is this the skeeter who used to attack ebay customers?
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skeeterhunter
Contributor
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2 Messages
7 years ago
is this the texas sketter ebay employee who used to attack posters on the forums?
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
1. I'm the only skeeterintexas as far as I know.
2. I am not an ebay employee (I'm retired)
c. I've been attacked a time or two but I've never attacked anyone on any forum.
I'm just an old lady sittin' here minding my own business....
P.S. If you @skeeterhunter created your name in conjunction with mine, I'm flattered.
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Camillyn
Tutor
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1 Message
6 years ago
I know, they wanted to run a credit check on me yesterday for a phone upgrade and I was even doing a one-time payment. That's like Amazon.com or any other online company running a credit check every time you place an online order. Unbelievable! I thought it was fraud and discontinued the call to protect my security.
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jd0977a
Contributor
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1 Message
6 years ago
I recently signed up to uverse (less than 3 months ago). I want to add new service to that account now, do you still need to run a new credit check on me?
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colfaxschuyler
Tutor
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4 Messages
6 years ago
Which credit bureau does AT&T pull from? I have a freeze on all three so I know which one to unfreeze.
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4rest
Tutor
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6 Messages
6 years ago
Thank you very much for responding however
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fluidmindorg
Contributor
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1 Message
6 years ago
I'm with @colfaxschuyler. Like many others, I have set all the credit reporting services to freeze credit checks for security reasons. Come on AT&T. If you insist on the asinine credit check just to sell your services, you need to let us know which credit bureau you/re using so that we can accommodate.
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clucas
New Member
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1 Message
5 years ago
Dear AT&T,
I am ready to switch to your fiber optic internet service, but I really don't care for this credit check policy. No one else that I have services through require it. I would have to thaw my credit to switch to you.
Thanks, but no thanks,
Chris
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WhyDoYouNeedToCheckMyCredit
New Member
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2 Messages
4 years ago
I just encountered this when trying to sign up for fiber optic service at my new address. I am absolutely flabbergasted that a credit check is required to get service. I have NEVER been asked for a credit check on any consumer product. I have good credit, my credit happens to be thawed at the moment (because I'm moving, not a coincidence, that's why I'm shopping for internet service, and I had to get a mortgage, which is an actual line of credit for which you need a credit check), so it's no inconvenience to me and I STILL don't think I'm going to do it.
I'm not an AT&T customer, and now I never will be, but I have to stress how insane this policy is. I wish there was a better outlet for my frustration than an old forum post, but I just want to take someone by the shoulders and shake them and scream "WHY" until they agree to eliminate this ridiculous requirement.
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