It is sporadic. It comes and goes. Never had this problem before. Yesterday I had all my channels, then this morning I was only getting the Starz channels. When I checked again they were all back. Very frustating.
Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
Reset your password – This can help sync up your account.
In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.
Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.
If none of these tips help, please let us know if you're only able to view premium channels in the guide. We've noticed this is affecting multiple iOS users.
Not sure what you mean exactly about local channels, but besides a few exceptions, we’ve never been given the ability to watch locals in the app, just to see the programming schedule and manage recordings. This should not be new news. The same holds true for many other channels. Some allow viewing of live streams and many others do not.
I have restarted my device. Which did not help. I was able to view my local channels.
1002, 1003, 1007 etc. Which is my local channels. Today it just keeps loading and I cannot even get the guide. I also have the u450 u-verse package. Hopefully they are working on this.
We want to help you get an answer about your local channels, lcharms.
Let's meet in a Direct Message to discuss what options you have available, since you have tried the troubleshooting we would recommend. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
JefferMC
ACE - Expert
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36.8K Messages
3 years ago
Many people who have iPhones / iPads are complaining about missing channels. I see no problems on the Android version of the app.
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lcharms
8 Messages
3 years ago
It is sporadic. It comes and goes. Never had this problem before. Yesterday I had all my channels, then this morning I was only getting the Starz channels. When I checked again they were all back. Very frustating.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's get your U-verse app working, @lcharms!
We recommend following these U-verse app troubleshooting steps:
If none of these tips help, please let us know if you're only able to view premium channels in the guide. We've noticed this is affecting multiple iOS users.
Jarod, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
So it appears AT&T now knows about it. Hopefully a fix comes soon.
(It's not you, in other words.)
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@lcharms
Not sure what you mean exactly about local channels, but besides a few exceptions, we’ve never been given the ability to watch locals in the app, just to see the programming schedule and manage recordings. This should not be new news. The same holds true for many other channels. Some allow viewing of live streams and many others do not.
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Dranksw
New Member
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28 Messages
3 years ago
i am having the same issue. I can no longer view amc, tnt, tbs etc. this started when they pushed the new upgrade
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lcharms
8 Messages
3 years ago
I have restarted my device. Which did not help. I was able to view my local channels.
1002, 1003, 1007 etc. Which is my local channels. Today it just keeps loading and I cannot even get the guide. I also have the u450 u-verse package. Hopefully they are working on this.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We want to help you get an answer about your local channels, lcharms.
Let's meet in a Direct Message to discuss what options you have available, since you have tried the troubleshooting we would recommend. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
We hope to hear from you!
Donovan, AT&T Community Specialist
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lcharms
8 Messages
3 years ago
I believe my problem is solved. Thank you
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