Contributor
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3 Messages
ATT turned my account to collection agency
I paid the collection and att told me they would remove the collection from my credit bureau report. Need to know who to call because customer service doesn’t know
Contributor
•
3 Messages
I paid the collection and att told me they would remove the collection from my credit bureau report. Need to know who to call because customer service doesn’t know
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
According to this website you should send the request via certified mail.
Pay for Delete
You can negotiate with the collector to have the account removed from your credit report in exchange for payment. Send the collector a letter stating your interest in paying the account. Offer to make payment if the collector agrees to remove the entry from your credit report. If the debt collector agrees, ask for a signed copy of the letter to you to seal the agreement. (Sample Pay for Delete Letter.)
If you negotiate a pay for delete over the phone, make sure you get the agreement in writing before you make a payment. Don't make payment based only on an oral agreement.
Send all correspondence to the debt collector via certified mail with return receipt requested.
That way, you have proof if there's ever a question about whether the debt collector received your mail.
After you've paid the collection, check your credit report to make sure the entry has been deleted. If not, dispute it and provide the credit bureau with a copy of your agreement with the debt collector and proof of payment.
Any attorney will tell you: Get it in writing.
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Pascot3
Contributor
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3 Messages
7 years ago
The rep I spoke to first assured me ATT would remove the collection. His name is Mathew and he works in Springfield MO. Can I try to reach him?
Thanks
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Constructive
Employee
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34K Messages
7 years ago
Unfortunatly if you have already paid then chances are they will not remove it, they got the money so no motivation to offer a pay for delete. AT&T can not remove the mark on your credit especially since they sold the debt.
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Pascot3
Contributor
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3 Messages
7 years ago
My payment was never sent through by att. Do I now have a chance to request pay for delete?
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
It doesn't matter HOW your account got in arrears. Collections is collections.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
5yo spam magnet. Closed.
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