AT&T "Card Services" Customer Care

This is a fun experience to consider when I move next month and need to select a TV provider

We apologize for your recent customer service experience and we're here to help, @alexrubin1983.

• Can you let us know what you need help with?
• What phone number did you call?

Let us know more so we can better assist you.

Elmi, AT&T Community Specialist. 

Thank you for that information and we appreciate your feedback, @alexrubin1983.

Here is information on how to activate your rewards card. Enter the first 10 digits of your card number located on the front of your AT&T Promotion Card and follow the prompts to activate your card.

Let us know if you have any other questions or concerns and thank you for contacting the AT&T Community and Forums Team.

Elmi, AT&T Community Specialist.

Hi Elmi @ATTHelp - you were so responsive before!

Thank you for the update, @alexrubin1983.

To find out if you can get a new card, you will have to contact the Reward Center Help Desk at 800-288-9983 from 7 a.m. to 7 p.m. CDT, Monday through Friday.

If you need assistance with anything else, we'll be here and thank you for reaching out to the AT&T Community Forums team.

Elmi, AT&T Community Specialist.

Hi Elmi @ATTHelp please see this broken experience which I have recorded and posted on YouTube: https://youtu.be/k7tnEABwN0s

It feels like the reps are trying to hang up on us.