ATT balance showing up as Franklin Collection on credit report in error.

Have you tried to contact the Franklin Collection?  

The way this works is that a company (ATT) will sell a past due bill to a collection agency (Franklin Collection) for pennies on the dollar.  It is then the collection agency's intent to collect as much as they can on the debt.  Let's say, hypothetically, a past due bill is $100.  It might get sold for $50.  Now if the collection agency can collect the entire $100 they've doubled their money.  If they manage to get $75 they've still made a profit.

If your debt was 'sold' to Franklin that might be the reason that it's no longer showing on your AT&T account.  Google Franklin Collection for contact information.

I have talked to Franklin and they won’t give me information until i discuss with a lawyer. I still believe this all has been done in error. I have tried contacting ATT but have not had any luck getting some one to pull up the account with the # provided to me by Franklin. It seems as if the account is no longer active in their system. Is there someone to contact that handles closed accounts? 

I am facing the same issue. Reaching out to see if you were able to resolve this.