AT&T App on iPad and phone

Let's get your U-Verse app guide synced, Kcdart.

Thank you for all the self help troubleshooting you have already done. We are going to supplement the troubleshooting with more steps. Please follow these steps:

Let's make sure that the set-up on your receiver is completed:

1. Check the Wi-Fi settings of your device to ensure it's connected to your AT&T home network and not 4G or LTE.    
2. Ensure that you have enabled your receiver by running the wizard on Ch. 9301.
3. If you are on your Wi-Fi home network and have run the wizard and still can't connect to your receiver, launch the My Enabled Devices application on Ch. 9301 to confirm your connection mode.
4. If instructed to do so, reboot your receiver.
5. Launch the application on your device.

If the above steps do not work for you, but the correction set-up is completed, then let's try some app troubleshooting. 

• Make sure you are using the correct member ID to sign in. 
• Restart the device.
• Delete cache. Varies on phone, browser or device operating system.
• Uninstall and reinstall the app
• Verify you have the latest software/ operating system on your phone or tablet 
• Turn off other apps that may be in use
• Make sure you have U-verse TV service and an appropriate package 
• Reset your password – This can help sync up your account.
• In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
• Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

You can find the steps above and much more in our forums article entitled: AT&T U-verse app not working - Help and Solutions.

If the above information and steps do not help, please return back here and we can look at your concern from another angle. 

Thank you for being the best part of AT&T and for posting on the AT&T Community Forums. 

Matthew, AT&T Community Specialist

Thank you for your suggestions, I did everything as listed, but still have the same issue.

Let's get your U-Verse app working again, @Kcdart.

To further assist you, we'll need to speak with you privately in a direct message (DM) so that we can gather a bit more information.

If you could, please have the following information ready:

• Name
• When the issue first started occurring
• A screenshot of the error you're receiving (if there is one).

Please be on the lookout for a notification at the top right of the screen indicating a message from us. We look forward to speaking with you further!

Jarod, AT&T Community Specialist