24 Messages
Am I missing something?
I thought I was able to negotiate a much better deal than I had last year when I got noticed they were going up on my bill $40 when my discount year was up and I was going to cancel the TV part and keep WIFI and I got one bill at a discount but since then it's been $154.36 so can someone tell me if I am missing something on this summary or have I been bamboozled?
my thoughts
Employee
•
3.4K Messages
2 years ago
Would help if you also posted current…
The internet at $41 is extreme low as the lowest new customer internet is $60, with $5 discount for autopay / paperless billing would be $55.
Nor unsure what tv package you have as U200 with HD channels as only the DVR is about $127 a month not counting local channels.
Without seeing retail charges with discounts hard to say but $150 to $200 for tv, internet is what I would expect and add $30 if have home phone.
TV package (UBasic, Ufamily, U200, U300, U450) plus $10 per receiver plus HD channels plus internet plus taxes would expect $5 to $8 per day without any discounts or $150 to $240.
0
0
diva12
24 Messages
2 years ago
Yeah, well that wasn't what the att associate said at the time. I have U200 and I ask her to repeat what she said and she said this would be my total bill. There is no way I would pay $200 for what we have and what is on tv now. I wanted to cancel and the only reason I accepted this deal is that my 73 yo husband likes to watch old westerns and it's easier for him to use cable than find it on streaming services.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Let's help figure out what's going on with your Internet/U-verse bill, @diva12!
We recommend checking your AT&T bill online. By doing this, you can get access to a more detailed billing explanation and possibly identify any unfamiliar charges that may have caused your bill to go up. Follow these steps to get started:
Let us know what you find!
Lacey, AT&T Community Specialist
0
0
diva12
24 Messages
2 years ago
After studying my summary, I think I finally found the problem and if it had been pointed out to me, then I would known better. Apparently they raised It up $40 before giving the discount.
0
0