New Member
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2 Messages
Activation error when logging into Food Network app using u-verse subscription
I am trying to initially login to the Food Network App on an Amazon Fire TV Stick using my U-Verse subscription. I am given a code that I enter at https://watch.foodnetwork.com/activate then I have to choose provider - AT&T U-Verse. Then I get an error screen that is showing what I consider a critical software error.
I've tried clearing all cookies and restarted browser (Chrome on Windows).
Help!
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Official Solution
ronmadsen
New Member
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2 Messages
5 years ago
Sorry but this has nothing to do with the gateway or receivers. It's all about AT&T Servers that process subscription/service verification (via SAML I believe). In this case Food Network was verifying my AT&T U-Verse subscription via loginprodx.att.net. What I really found strange is the process also sent a query tosp.auth.adobe.com/api/v1/authenticate. What does adobe.com have to do with the process?
Anyway I found a recommendation elsewhere and it worked just fine. Temporarily turn off any Ad blocker in your browser. This must have allowed all these different sites freely share my data between them.
If your run-of-the-mill sites can detect I have an active ad-blocker, why can't these sites to the same and tell me to turn it off to continue?
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DIRECTVhelp
Community Support
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255.4K Messages
5 years ago
Hey, @ronmadsen. We'd be glad to help with this error message you're getting.
Sounds like your credentials are having trouble being synced. We'd recommend Resetting your Password to try and fix that. If that doesn't help, you may also want to try Rebooting your gateway, and then your receivers, by unplugging them for 2 minute and then plugging them back in.
Let us know if this helps!
Ramses, AT&T Community Specialist
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DIRECTVhelp
Community Support
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255.4K Messages
5 years ago
We're here to help, @ronmadsen.
Thank you for letting us know turning off add blocker resolved your issue. Adobe Flash Player allows you to view interactive web content like streaming online videos. Notifications depend on a number of reasons including the web browser you are using and its settings. Feel free to reach back out if you have any other questions or concerns.
Thank you for reaching out to the AT&T Community and Forums team.
Elmi, AT&T Community Specialist.
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