11 U Verse AT&T collection

We'd love to help point you in the right direction to get the needed help with your billing concern, @SantiagoRodriguez.

Thanks for reaching out to the forums team! We know how important and time sensitive billing issues can be, so we encourage you to contact teams at 1 800 947 5096 to ask all collection related questions.

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Yetty, AT&T Community Specialist

Yes I received a notice from my credit report that (Transunion) that I have a DEBIT of $249.00 with the description 11 Verse At&T collections! I need someone to reach out to me to get this removed. here is my email [email scrubbed]

I'm looking at my credit report and i as well have a collection " 11 ATT U VERSE" for $504. i need someone to inform me what can i do to get this issue resolve and remove this from my credit immediately please.

Thank you 

WOW- They did the EXACT same thing to me in 2017!!! Unbelievable that they are doing this to so many other people!! They should be shut down! 

This is what happened to me and my account / credit report / situation with them:  In 2017, I Spoke to AT&T on the phone, (Before an account was in collections because My account/ bill at the time was only about 1 month not paid!)

The woman from AT&T that i spoke with this day in 2017 advised me of my account, and "late balance", asked if I still had the cable / tv / internet equipment.

I told her yes, I am aware, and planning on paying the bill, and yes still have the equipment. She asked if i was able to return that equipment back to the local store branch. I told her Yes, I was already planning on returning it to the store location that weekend. She said that was great, and advised me that when i return it, that it would take $100 off of my total bill (My total bill was $220). She went on to tell me, when I go return it to make sure i let them know which account / bill it pertains to, and to deduct the $100 dollars off the bill, for returning it. (That weekend i did all of that. ) 

While still on the phone with her, she then asked me if i would like to go ahead and set up a payment arrangement for what the remaining balance on the account will be once the $100 was deducted. I said yes, i would like to go ahead and do that. So, she set up the arrangement, which i was told would be for $120 dollars total. She then asked if i would like to go ahead and make a payment on this arrangement, and i said sure, yes, i can do that. She asked for my debit card number and info, i provided all that info to her, she ran a payment from my debit card for a payment right then of $50.00. After that she set up the following payment, which was set to be auto drafted the following week from the same debit card, for a payment of $70.00 which would have then paid off my balance! The following week, that $70.00 WAS auto drafted from my card/ bank account!  

Therefore, being that I returned what I was told to return, agree to set up a payment arrangement on the phone with that lady that day, MADE a payment on the phone with her that same day, AND had the remaining amount auto drafted the following week, I ASSUMED that everything was GOOD TO GO!! 

I never heard from them again, no mail, no phone calls, NOTHING... and i assumed that i wouldn't since i returned everything, and made the payments to pay off the bill! 

Then fast forward to 2019. I randomly checked my credit report and saw i had a "New" collections account, listed as 11 ATT U VERSE, for an amount of $353!!!! (Which is WAY more than the $220 original amount that i was told my bill was for in 2017!!) 

Ever since 2019 when seeing it on my credit reports from ALL 3 credit bureaus, I have disputed the account and all information several l times and they just keep coming back with " info reported as accurate" when its not! After disputing it SEVERAL times, AT & T ended up transferring the "collections account" to ANOTHER debt collection agency (I C SYSTEM) !!! 

I have now spoke with I C SYSTEM on the phone, and have been told by them that "They have NO past information, payments made, records, documents or knowledge of this collections account before it was transferred to them by ATT U VERSE!!!  Legally they have to give them all info regarding an account that is "given" to them by another creditor.  

So now due to all this, i will be getting a lawyer involved, and thinking about suing them if they do not remove ALL of this from my credit reports from all 3 bureaus!

It is infuriating that they do this, and that they do it to a lot of people, and just so THEY can make MORE money ( and make it ILLEGALLY) and "get away with it" !!!!!! 

Maybe the legal action i, (and others may) take for their theft and fraud will shut them down and prosecute them accordingly- as they should be, and then they wont have a way to spend all that free, illegally made money that they have been for gosh knows how long! 

I also have a $793 balance with them that I had no idea I had since I have never been a customer of theirs.  I noticed it on my credit report and it has been sent to collections.  I disputed it but I have heard nothing.  I don't know what I am supposed to do about this but it's frustrating me as it looks bad on my report. 

I never signed up for U-Verse either. I wasn't even a current ATT customer when they sent me to collections. Hits my credit every week for an unpaid bill for a service I never signed up for or knew it even existed. No one can give me any information on it. I cant get it removed. Went from a 783 to a 665 credit score. Anyone look into a filing LAW SUIT or talk to a lawyer for this? 

I guess community guidelines doesn't want legal action taken so they remove the word L@wsuit from posts.

I don’t know how I got $160 in debt with them I don’t even have AT&T I have spectrum and never had AT&T🤬

@Krystyleagosto That would either indicate the debt collector has the wrong person (which does happen) or you were a victim of identity theft.

I have a collection on my credit report for $447, with 11 U Verse. I Googled 11 U Verse and see it is associated with AT&T. The account was opened in October 2021. I can assure you, I have not had an AT&T account for more than 15 years and will never EVER again have an AT&T account. I have never received a billing statement from AT&T or 11 U Verse. This charge is fraud.

@ticoboy The collection agency is required to furnish all documentation pertaining to the debit. It could be that they are looking for someone with a similar name.  You can dispute the charge with each credit bureau. 

@ticoboy Same answer to you, either the debt collector has the wrong person (which does happen) or you were a victim of identity theft. Even stranger, UVerse stopped taking new customers long before October so who knows what that debt is actually for. You need to contact the credit bureaus to get that removed.

how can an account opened 2 months ago already be in collections ? at&t doesnt send accounts to collections that quick.

I see this on my credit report I would like someone to reach out to me to get it removed

No one here can reach out to you and remove it. Even AT&T can’t remove it as it’s gone to collections. You must deal with the collection agency. 

This is not the AT&T company that it use to be. They committed fraud against me twice. Then when I closed the account with a $0 balance they started stating I still owed money on account. They or their collections company placed $100 in collections. Unbelievable!!!!