3 Messages
Wireless Gemini worked with Netgear Nighthawk but not now with eero Pro 6E mesh Wifi
We have a Directv Gemini box which was originally hard wired - it kept cutting out. It is in our study
We had a technician visit - he removed the wires and added a Video Bridge WVB2R to the mix.
It worked last night with the Nighthawk but today we donated the Nighthawk and upgraded to an eero Pro 6E wifi mesh setup.
The eero really increased our speeds and WifI coverage.
Our main Directv box works fine and connected to the network easily.
BUT the Gemini consistently gives a result code 620 error : "Video connection lost. There's still a problem with your main receiver".
We contacted tech support - rebooted the main receiver, and also rebooted and unplugged the Gemini.
No joy same error code.
Eero tech support was also lost for an answer.
As I type I just realized I have error codes and eero boxes - all a bit confusing - sorry
Any help ideas would be appreciated. Thanks
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, there. We're sorry you're getting error 620 in the Gemini box when using your new equipment - Eero Pro 6E. Visit: https://www.directv.com/support/article/000088354 to fix a Video Connection Lost error. Jonathan, DIRECTV Community Specialist
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raygold09
3 Messages
5 months ago
Thanks followed but still same issue
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
We'd like to confirm if your Gemini box is still connected via ethernet cable or through Wireless?
If via ethernet cable, please follow the steps below:
1. Check your coax and ethernet cable connections and tighten it on both ends.
2. Press and release the red reset button on the right side of your Genie Mini or Gemini.
3. Please wait around 3 minutes to see if the video is restored.
- Jayson, DIRECTV Community Specialist
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raygold09
3 Messages
5 months ago
The Gemini was wireless, and not working.
Thank you for the ethernet cable idea.
We connected a cable from the eero box to the Gemini box and it worked.
Great, but I really wanted to get rid of all the wires.
At least we can watch TV now.
The wireless connection seems to be the problem.
Thanks again.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Glad to know that it's working. Thank you for reaching us, and DIRECTV appreciates your time and patience. 💙
Melchisedec, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
5 months ago
are you using Dtv Satellite?
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