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5 Messages

Wednesday, March 19th, 2025 10:44 PM

wi-fi disconnect after 4 hours

I have 4 Gemini-air and after 4 hours of shut down I have to log aback onto my wi-fi network, works great before and I can turn off and back on as long as it no longer that 4 hours shut down and I get on the average of 100+ MPS at each location this just started happening?  How do I fix it?

Community Support

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255K Messages

16 days ago

That should not be happening, @rtrtv. Please try to reset your Wi-Fi modem/router and the Gemini devices. If the issue persists after the reset, please let us know, so we can look into it further. Charles, DIRECTV Community Team

5 Messages

14 days ago

Ok I thought we had it, I unplugged the modem it's a T-Mobile TMO-G4AR 5G Gateway for 3 min, then plugged back in, then went around reset all the Gemini one by one after the modem was up and running everything came up great all worked (should I had unplugged the Gemini instead of just resetting them) then I turned off some TV's not being watched and turned on after 4 hours (use to need to relink the wi-fi before we did the resets) everything was great so went to bed and the next morning all tv's needed to be relinked into my wi-fi all booted up fine. Now when I first setup the DIRECTV on the T-Mobile wi-fi it worked great, I just reset my T-Mobile account and got a new modem all thought it says it the same model TMO-G4AR 5G Gateway I was using before, the new on is just faster inter-net I get 300+ MPs and stronger Wi-Fi signal at all TV locations so a strong signal

Community Support

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255K Messages

14 days ago

Thanks for the update and the troubleshooting steps. To help with the Wi-Fi disconnect on Gemini devices, please check the DM we are sending you. We have specialist ready to assist. Charles, DIRECTV Community Team

Community Support

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255K Messages

11 days ago

We've sent you a message. Please ensure you're logged in, and you'll find the message in your notifications (bell) icon. Charles, DIRECTV Community Team

5 Messages

4 days ago

forgot I had to do that on every Gemini 4 of then

Community Support

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255K Messages

4 days ago

We're glad this issue is resolved, and thank you for sharing the information. For questions or assistance, reach out to us at DIRECTV Customer Service - Phone Support & Chat Charles, DIRECTV Community Team


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