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J

13 Messages

Tuesday, February 20th, 2024 3:24 AM

Why do I constantly have to unplug and plug in my Gemini Air

Every other time I turn on one of my TV’s I have hooked up to a Gemini Air it has a green screen and the only fix is to unplug it and plug it back in.  Needless to say, but it’s very frustrating!  Is anyone else having this issue?  I’m a new customer and have 3 Gemini Airs.  Are the boxes better?  I’m getting annoyed needing to restart it constantly.  

Community Support

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254.4K Messages

9 months ago

Hi, Juice1818. We're sorry if you have to constantly unplug and plug the Gemini Air back in every other time you turn your TV on. Here are some quick troubleshooting tips: Get help with your DIRECTV box or remote | DIRECTV Customer Service & Support- Carissa, DIRECTV Community Specialist Let us know if this helps. - Carissa, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

9 months ago

What brand tv's are you using them on? Perhaps there is a display setting you need to change on your tv. I have a Gemini Box and Gemini  Air--and never have issues with either of them. I have a Hisense ULED and Samsung 4k

13 Messages

9 months ago

The one I'm having issues with is on my Samsung QN90B 

Community Support

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254.4K Messages

9 months ago

Thank you for that information. As this is an unusual situation, we would like to investigate further. Let's 

meet in a DM to continue. Dylan, DIRECTV Community Specialist


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