New Member
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13 Messages
Unable to set up new osprey box
Hello community! I just bought a new (never been used) osprey box from a reputable eBay seller. After setting up the device, connecting to the internet and letting it do its updates everything goes well but then it comes to a screen that says it's trying to connect to a video bridge. It's as if it thinks I'm connecting it to a directv satellite genie? the model for this device is C71KW-400
I have three other older boxes like this and never had this issue. I have tried resetting the device doing both soft reset as well as a hard reset where I pushed the red button 6 times, etc.........I also chat with a representative from directv stream website and the same issue persists. If I plug in via ethernet I get the error message 652............. I have been trying to fix this for over 3 hours now......does anyone know how I can fix this or if it can even be fixed? any advice much appreciated.....thanks in advance
JamesTN
New Member
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13 Messages
6 months ago
@Juniper.....thank you so much! I am fairly tech savvy and could not figure out how to fix this . What you said now makes perfect sense.......I will return the device.
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JamesTN
New Member
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13 Messages
6 months ago
@ Juniper.....thanks much again! this box is supposed to be brand new and never used which I believe it was being it was still original packing, etc........the ebay seller is reputable and does accept returns. I have three other boxes that I bought four years ago and never had this issue........this particular box was the newest one with a release date of march of 2023 and it has the black label on the back. I bought it because some people on reddit claims it works a little better than the older ones........I will just try to get a refund.........
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Ludwick577
ACE - New Member
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3.3K Messages
6 months ago
Did the description for the product on ebay say which service it is for? Dtv Stream or Satellite? If not, that's on the seller.
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