Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

trongod05's profile

Mentor

 • 

62 Messages

Wednesday, July 19th, 2023 6:50 PM

Unable to see 4K channels using Firestick 4k Max

Recently I was on a trip and logged into DirecTV Stream on a Roku device that was in place we were staying. I noticed something I had not seen before. There was a channel 104 and it had 4K content.  Now, when I am at home I have a Fire TV Stick 4K Max. I have it plugged into an LG C1 65" 4K TV.  However, I don't see that channel or any of the other 4K channels when I use the DirecTV Stream app. Is this device not compatible? Is there something I need to do to get the 4K channels?

Community Support

 • 

255K Messages

2 years ago

We aim to provide all our customers with the best TV experience by introducing content in 4K. You don't need to do anything else since 4K content will be added on Third-Party devices like ROKU, AppleTV, Amazon Fire TV, and others progressively. If you'd like more information about the 4K service, please visit https://www.directv.com/support/satellite/article/000093513 Anyway, we'll send you a Private Message to check what happened. We're here to help. Santiago, DIRECTV Community Specialist

New Member

 • 

319 Messages

2 years ago

It has been released to Gemini, Roku, and AppleTV - FireTV for sure is in the works 

1 Message

3 months ago

I just bought a Firestick Pro Max 4K and it still will not work on Directv Stream 4K channels! It's January 2025 and still not working!! Will be sending back to Amazon!!!

Mentor

 • 

62 Messages

3 months ago

Eventually when the apps were available for update, I was able to see the 4K channels. There’s not very many, but they are at least available now. I will say it was probably six months to a year after my original post that they showed up. My advice to anyone would be to make sure you have the latest version of the app on your firetv and if not you might have to figure out how to force an update.

ATM I am showing the following version.

Build: 2002091929

Version: 5.0.70.2002091929


NEED HELP?