2 Messages
Unable to have gemini air dongle pair to my samsung smart tv.
The setup tells me there is no power going to the device (dongle). I have been able to connect and setup same dongle to another samsung smart tv and even a computer monitor. I have tried switching off Anynet+; un- plugging both the tv and the dongle for 60 seconds. I have deleted and re-installed the app. Any other suggestions? Thanks
DIRECTVhelp
Community Support
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255K Messages
1 day ago
We appreciate you doing those steps, @Stanleyshay1. Try doing these steps here: Get Help With Your DIRECTV Gemini Air or Remote | DIRECTV Support Contact us here DIRECTV Customer Service - Phone Support & Chat if it still doesn't work. Kesiah, DIRECTV Community Team
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Stanleyshay1
2 Messages
4 hours ago
https://www.directv.com/support/article/000095432 did not help. I push the button on the device until it is solid blue then I press ... and app buttons on remote simultaneously. The only thing that comes up on the screen is "check device power". The power is good and I have an internet router extender literally next to the TV. I am about ready to send this back and go find another company. It is NOT the device because as I mentioned before, the device works on other TV's. The TV I'm having the issue with is only 2-3 years old...newer than the ones it does work.
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DIRECTVhelp
Community Support
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255K Messages
4 hours ago
We want to keep you for longer. A specialist is available to help with the Gemini connection issues. We're sending you a DM now. Kesiah, DIRECTV Community Team
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