Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

B

New Member

 • 

3 Messages

Wednesday, February 22nd, 2023 4:34 PM

TV randomly turning on by itself

We have DirectTV Streaming with a connected DIRECTV STREAM Device (Certified Restored).   One of the TVs will randomly turn on around 4:00 a.m.  I checked the power on and power off settings on the TV there are no times set.

This is also the TV that shows a weak or no signal when we power it on.  Even after changing out the HDMI cords we still get the error message, but it does go away when we select a channel.

Thanks in advance.

Betty

ACE - New Member

 • 

5.2K Messages

2 years ago

What type of TV? If it shows weak or no signal when you have ther box connected that could be a bad HDMI cable, bad box, or a bad TV. Perhaps this could explain the TV randomly turning on, it could be detecting the DIRECTV STREAM device. And, since HDMI-CEC is likely turned ON, this triggers the TV itself to turn on. 

New Member

 • 

3 Messages

2 years ago

It is a new Hisense Smart TV.  We changed out the HDMI cord when it first happened.  I'll contact DirectTV to see what kind of warranty there is on the box.

Thanks!

ACE - New Member

 • 

5.2K Messages

2 years ago

Before doing that try and see if the stream box works properly on another TV in the house. 

ACE - New Member

 • 

3.3K Messages

2 years ago

Also---turn off HDMI-CEC on your tv. That will stop the Dtv Stream box from triggering it to turn on.


NEED HELP?