Trouble with Samsung Tv and connecting

Hi, @Carpshr. We're sorry for the inconvenience of needing to unplug and replug to connect to your streaming. We want this fixed. You can follow simple troubleshooting steps here Fix DIRECTV device issues | DIRECTV Customer Service & Support Let me know if this helps. Kenneth, DIRECTV Community Specialist

Hi Kenneth -- Thanks, but we tried all the troubleshooting Directv suggests which is why I wrote to the Community Forum. Given no one has responded who has had a similar issue, I'm thinking it may be a problem with our TV. 

We want to make sure everything is working correctly on our side. We’re sending you a DM to check your account to double-check that the device is being recognized correctly. Maria, DIRECTV Community Specialist

Thank you, Ludwick577!!  We turned off Anynet+ last evening. We are cautiously optimistic this may have fixed our problem. We've tested the tv 3 times today and have been taken right to DirecTV. No umplugging and replugging. So far, so good!

Glad to know it @Carpshr, and we appreciate your input @Ludwick577. Melchisedec, DIRECTV Community Specialist

Oh my. I guess I wrote too soon.

Last evening and just now, we get a “no internet connection” message when we first turn the tv on. Have to unplug and replug to get it to work. All other devices have internet connections. 
Any thoughts?

We consistently had this problem several weeks ago. DirecTV technicians walked me through a lot of steps including factory reset of Gemini device twice. Nothing worked so it was determined it was a defective Gemini. We received a replacement and returned the defective one. Everything worked just fine for a couple of weeks. And everything was fine for a few days after disconnecting anynet +.  Ugh!

Is it the tv giving you the internet connection error or the Directv Stream box?

We apologize if there are still occurring issues after the troubleshooting steps you did, @Carpshr. Let's meet in DM to further discuss and look for possible solutions. Melchisedec, DIRECTV Community Specialist

I think the message is coming from DirecTV streaming. The screen is blue with various options starting with troubleshoot. When we’ve tried that the bubbles go on forever with no next step.

You have the box? Are you using wifi or wired ethernet on it? If you are using wifi try using a wire to the ethernet port

We appreciate the information. Please check your inbox as we've sent a DM to further discuss this issue. Melchisedec, DIRECTV Community Specialist

We are wired for internet but are using wifi. So, you are suggesting actually using a cable to connect from the tv to the internet “outlet” on the wall?

I am not technologically adept so am not sure of the terminology.

The Gemini Box (not Air) Has an ethernet port in the back. Connect your router (or whatever you are using for internet) ---ethernet cable from your internet device/router to the back of the Gemini Box. I used to have a Samsung tv--and sometimes things can be  quirky with them. 

Thanks for the help, @Ludwick577.