2 Messages
TCL FireTv and TCL soundbar volume change issue
I have a TCL fireTV and have a TCL soundbar plugged into the HDMI EARC port. Things work fine with all apps but when I select the DirectTV stream app the sound is working fine but if I try to
turn volume up or down the video will stop and they come back on in a few seconds. Happens with both the soundbar remote and the TCL DIRECTV remote volume changes. Very annoying. Any suggestions would be greatly appreciated. This does not happen with Netflix, Prime or other apps just DirecTV stream app
DIRECTVhelp
Community Support
•
254.6K Messages
3 months ago
Hi there. We're sorry for the video issue you're experiencing on our app when adjusting the volume. Refreshing the app can help fix common streaming issue. You can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for DIRECTV App. Visit Get help with streaming issues on the DIRECTV App | DIRECTV Support to learn more. Rizza, DIRECTV Community Specialist
0
0
Sprice1350011
2 Messages
3 months ago
That seemed to have worked for now. Hopefully it continues. Thank you
0
0
DIRECTVhelp
Community Support
•
254.6K Messages
3 months ago
We're glad it worked. Thanks for choosing DIRECTV. Have a great day! 💙 Rizza, DIRECTV Community Specialist
0
0