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M

New Member

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3 Messages

Saturday, November 19th, 2022 1:56 PM

streaming box

this past 2 weeks the streaming box in the living room is not showing a picture but has sound nothing but a gray screen. I have to reset the box all the time.  I have 2 boxes one downstairs in the basement and that one working fine.  any idea what is wrong?

ACE - Expert

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6.2K Messages

2 years ago

Do a factory reset. Hold down the red button for about 30 seconds to initialize the box.

New Member

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3 Messages

2 years ago

Done that still have reset all the time I turn it on. Thanks

ACE - Expert

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6.2K Messages

2 years ago

Maybe a bad unit. Contact support and request a replacement.


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