5 Messages
Soundbar on Amazon Fire TV not working
I have an Amazon basics soundbar and Amazon fire TV, the sound bar works with other apps, but it won’t work with Direct TV stream
5 Messages
I have an Amazon basics soundbar and Amazon fire TV, the sound bar works with other apps, but it won’t work with Direct TV stream
Accepted Solution
rseffens
5 Messages
1 year ago
Found the solution, when moving my soundbar I saw a sticker saying if I was using the optical cable, update audio output to PCM, and now it works.
0
0
detuch254
ACE - New Member
•
5.2K Messages
1 year ago
How is the soundbar connected to your Fire TV? Have you updated DIRECTV STREAM to the latest version and attempted to restart your Fire TV in order to resolve any issues?
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
Hello there. We aim to provide you with the best service and sound quality on all your devices. Please try to follow the next steps to troubleshoot:
Let me know how it goes. We are here to help. Andres, DIRECTV Community Specialist
0
rseffens
5 Messages
1 year ago
@detuch254
the app is updated, restart doesn’t help (it did on HULU which had an issue) and I’m using an optical cable
0
0
rseffens
5 Messages
1 year ago
@DIRECTVhelp , there is no option in the firetv settings for best audio format.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
We would like to get more details and work on this together. We're sending you a Private Message to continue with the assistance. Andres, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
We're glad that you have your soundbar working on Amazon Fire TV, @rseffens If this happens again, you can find the steps here: Fix DIRECTV STREAM app audio distortion on Google TV™ and Android TV™ OS devices. | DIRECTV Customer Service & Support Thank you for choosing DIRECTV. 💙 ~Jayson, DIRECTV Community Specialist.
0
0