32 Messages
Sound cuts out
I s anyone else having a sound problem with Gemini Air? I keep losing the sound. Turning off, then back on resolves, but this is a major glitch. Hey DTV moderator, any fixes????
32 Messages
I s anyone else having a sound problem with Gemini Air? I keep losing the sound. Turning off, then back on resolves, but this is a major glitch. Hey DTV moderator, any fixes????
litzdog911
ACE - Sage
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46.1K Messages
2 months ago
How is your Gemini connected? Direct to TV? HDMI? AV Receiver?
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi, @JJK1954. We're sorry you keep losing the sound on your Gemini Air. We have a team that wants to investigate your account, we'll send you a DM. John, DIRECTV Community Specialist
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JJK1954
32 Messages
2 months ago
Not running through an AVR. I think I have rectified the problem. I turned off Dolby Audio in the settings menu. Sound has not dropped out since.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
We're pleased to hear that, @JJK1954. Please don't hesitate to reach out to us should you require any further assistance. Veilka, DIRECTV Community Specialist
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