Setting Up New Genie for Streaming the First Time

Setting Up New Genie for Streaming the First Time 

Here you can follow some steps to set up your Genie Device https://www.directv.com/support/article/000093457#Genie-Receiver Please let us know if further assistance is needed. Jairo, DIRECTV Community Specialist

Your case got our attention. The setup steps we sent you should do the work. However, we are committed to your satisfaction and that is why we are reaching you privately to assist you better if needed. Jairo, DIRECTV Community Specialist

Do you have Directv's Satellite service or Directv's Streaming service?    

Genie's are DVRs for Dtv Satellite. 

Exactly what DirecTV device do you have?

Where did you get it?

Thanks everyone who commented.  I was able to get my problem rectified once I talked to a very nice lady at Direct TV.  In a matter of moments, she resolved my issues.  It was just a matter of rebooting my router (first) and then resetting my Direct TV box (second).  It only worked in that order.  Everything is up and running.  Thanks again.

Thanks everyone.  I was able to get my issues resolved after speaking with a very nice person at Direct TV.  In a matter of moments, I was directed on what to do to resolve my issue.  I had to (1) reset my router and then (2) resent my Direct TV streaming box.  I had done these things prior, but not in this order.  It took doing this in this order for it to finalize the updates.  Thanks again, everyone.