ROKU and Directv app splash screen login Issue (Oct 2024)

Hi, @Bloux. We're sorry for the frustrating experience of trying to sign in with the app on your Roku device, despite following all possible troubleshooting steps. Please try changing both your user ID and password by going to this link: https://www.directv.com/support/article/000093360. Let us know how it goes.

Kesiah,

I joined recently directv through an at&t promotion for internet and tv that came through our neighborhood installing fiberoptic lines. it finally allowed me to get out from under spectrum which had a monopoly on us for decades. the switch over has been a disaster. my profiles, user name and passwords, apparently effect both direct tv and at&t. when logging into accounts i have to specify either or and it seems my user name and password need to be the same or my accounts become an issue accessing each and the overall stability of all my streaming tv's, boxes, sticks, my mesh system etc. I'm starting to gather, this roku direct tv issue on only a few devices probably has something to do with this bundle package i signed up for? before I go down this road again of jacking up my entire system internet and tv's, please give me some additional recources you have come across with issues like mine other than changing profile names, passwords et! is there anything you can gather in your experience with customers that have bundled at&t and directv? it seems this may be a bigger potential issue than two streaming sticks and changing passwords user name.. I'm IT as well and always look for these unique types of patterns or potential conflicts especially with user profiles.. thanks

We know where the hesitance is coming from, and this isn't the experience we want you to have. Linked accounts with the same user ID typically cause this to happen. We'll send you a DM for further assistance.

for future reference with anyone coming across this issue. Apparently my hunch was correct with the password log in issue. I signed up for direcTV through an AT&T bundle with AT&T supplying internet, DirecTV supplying TV. however both require seperate log ins and payment even though they are (or were) the same company. what happends is, when you search DirecTV login on google it takes you to a AT&T page where you get an option to log into either account. thinking they are linked, you naturally create your log in info to be the same as both will allow you to log in under same credentials, your TV's and your web account log in.. from that point on your accounts can conflict where some of my TV's were logging in with AT&T and other roku sticks would not. i would suggest you dont change your user ID, just update your password for DirecTV and make sure you can log into your account on the web for directv then make sure you can log into your AT&T with its seperate log in. once both of those recognize lg outs and log ins under new passwords, go to your TV's and log out of apps and log back in with new credentials. i still received some (content not available at this time) errors once i clicked on a channel to watch, but it just took awhile for everything to update.

So regarding the splash screen. if youre already signed in and its stuck on the free trial, click on log out. then go back to directv app launch and log in with new password. it should then take you to a profile page where you see yours or add new. just click on yours and sign in user name and password. it will update your profile and load to channel guide. if you find you can browse channel lineup but when you click on a channel you get the "no content" error, just go back up to your proflle upper left clck on it and it reloads without a password request. it seems to reload profile and now back to channel guide you should be able to select a channel and watch your show. as i predicted early in my replies, there may be something for users linked with AT&T and DirecTV who bundled at sign up?

good luck!