Prime video app not working

This is the DTV sat forum that has nothing to do with Amazon Prime. 

Hi, @Ellencs. We're sorry you're having issues using the Prime Video App. We want to help you fix it. Can you share the device you're using to access the app? Arlyn, DIRECTV Community Specialist

I'm using the Gemini streaming box.

@shannon02 I am aware of that. I'm not sure if it's a Prime Video issue or a DIRECTV issue though. 

@shannon02  Also, this is not just the SAT community forum - Directv streaming was an option to check when making a post. 

Thanks for the info. Internet connectivity issues may prevent the app from launching or working as intended. Prime Video apps are preinstalled on the Gemini device and can be accessed through Apps or within the Guide. Please press the Apps or Diamond key using the remote control, then press OK. Sign in to Prime Video by following the prompts provided within the app, then hit Sign In. Selecting “Force Quit” from More Info (…) will close the app entirely. Please get in touch with Amazon Help Center for further assistance if this does not work. Search Digital Services and Device Support on amazon.com and select Prime Video. DIRECTV appreciates you. Arlyn, DIRECTV Community Specialist

DTV via internet AKA DTV  streaming has its own forum under the Community forum banner that has user that are using it so have more knowledge then the people in the DTV sat forum.

@shannon02 I thought that’s what I accessed, but thanks!