2 Messages
pioneer tv not turning off
My direct stream remote will turn my Pioneer Tv on but not turn it off. The remote turns the direct stream box on and off but only turns the tv on. I've re-paired and programed the remote several times to the direct stream box and tv. Please advise
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi, @nmo We're sorry you're having issues turning off the TV using the remote. Please follow these steps to reset it.
- Press and hold the Home and Exit keys simultaneously, until the LEDs on both sides display red.
- Press 981 on the remote control.
- The LEDs will turn off and then blink blue 3 times on both sides.
Once done, please pair the remote again and select Manual and enter your TV's model number. Let us know how it goes. John, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.4K Messages
3 months ago
Did you turn on "power off devices" in the remote settings area?
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nmo
2 Messages
3 months ago
I tried the reset and manual entry, plus double checked the power off devices setting. Neither fixed the issue
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Thanks for trying. Please note that not all TVs or speaker systems are compatible with DIRECTV remotes. Our equipment receives updates from time to time. You can use your TV remote to turn off your TV. Jonathan, DIRECTV Community Specialist
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