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K

5 Messages

Tuesday, May 21st, 2024 3:18 AM

Other streaming apps

I can’t find my apps that I have purchased..where are they?  For example MBL…How do I find them? 

Community Support

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254.4K Messages

6 months ago

Hi there. Good question. You can locate your purchased titles by visiting My Library, and go to Purchases on your Gemini device and supported apps. Visit Add Apps to Your DIRECTV box | DIRECTV Support to find out how and where to access your favorite entertainment apps all in one place. Thank you for choosing DIRECTV. 💙


Rowena, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

6 months ago

What streaming device?

5 Messages

6 months ago

Not the device..it’s the actual APP. like Apple TV, MLB, Prime….

Community Support

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254.4K Messages

6 months ago

Thanks for sharing that information. Can you let us know what type of streaming device you're using? Are you using a smart TV to stream and download apps or are you using streaming devices like Roku, Firestick, etc.? We just need to know what device you're using to access your apps, so we can assist you in finding the apps you're looking for.


Charles, DIRECTV Community Specialist

5 Messages

6 months ago

Yes it’s a smart tv.  Thank you so much for your help! 

Community Support

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254.4K Messages

6 months ago

Thanks for confirming. Also, can you share with us the brand of this smart TV?


Charles, DIRECTV Community Specialist

5 Messages

6 months ago

It’s a Samsung…also not sure if this makes a difference but I am not using DirectTV STREAMING

Community Support

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254.4K Messages

6 months ago

Thanks for sharing the brand of your TV. These are the steps on how to access or find the apps on Samsung TV. 

 

Press the home button on your remote, > go to the apps menu, > and select the settings icon in the upper right corner. > From there, you'll be able to see all the downloaded apps, and you have the option to add them to your home screen for easy access.

 

If you're still unable to locate the apps, you may refer this to the manufacturer of this TV.


Charles, DIRECTV Community Specialist

5 Messages

6 months ago

Thank you all! 


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