No network connection and green “Network” light is off on the box.

I woke up this morning and my downstairs TV would not work. The remote kept having slow blue flashing lights and there was no cable. I changed the batteries on the remote, unplugged the box from the power source for 10 secs, etc etc. Tried for 30 mins before work with no results. Got home and did all those things again, pressed the red reset button for 10 secs for a reset, checked my internet connection, reset my internet connection (just in case) and still NOTHING! I checked the TV upstairs and noticed their is a green network light that is not on on the box downstairs. I called Customer service, 70 min wait, after 75 mins the recording was saying that I still had a 55 min wait 🤬 I have absolutely no idea what’s going on, especially because of what the remote

is doing too….it won’t even turn the TV on and off now. I’ll take ANY suggestions…thanks in advance!!!!!