“No internet connection” even though wifi is fine

Streaming device?

Did it ever work?

What troubleshooting have you tried so far?

Hi @keyeoh. Try restarting the modem or router, and if you're using an app, please try uninstalling and reinstalling the app. Let us know if it works.

What device are you using to stream? Has this been an issue before, and how often? Can you stream on other devices like another TV, phone, or tablet?

Thanks Mohammad, restarting the modem seemed to have done the trick!

Ken

That's great. Enjoy watching! 📺 Arlyn, DIRECTV Community Specialist