3 Messages
New service device Gemini Air - Frequent Black screen on TV startup
I read a resent post on this topic and a DirectTV rep. Moved this issue up the tech help level and no still no reply. Why does about every 5th TV startup with DirectTV remote results in a needed reset of Gemini Air devise to correct a black screen at startup?
TV Sony Bravia 4k, 5 years old
This is a new service of 3 weeks
DIRECTVhelp
Community Support
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254.3K Messages
14 days ago
Hi, @Dk1300. We apologize if you keep getting a black screen startup on your Sony TV. We'll be sending you a DM for further troubleshooting.
Kenneth, DIRECTV Community Specialist
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Dk1300
3 Messages
11 days ago
I worked with a DM on this problem. At the time of this trouble shooting session The TV started with sound but black screen. The logical first step was to change out the Air Device with another one I had for another TV. The TV turned off and on with out issue. I cycled power for for 5 times with no issue. Latter on after the call with service tech, the TV started with black screen with no sound. Air Device reset did not correct it. I needed to hard reset air device with power removal. The TV is on now. The problem still remains with this 30 day old service and 5 year old TV. I will be calling a DTV Tech.
DK1300
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DIRECTVhelp
Community Support
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254.3K Messages
11 days ago
We appreciate the effort to try to fix it. We can go back in chat so we can arrange a replacement for it.
Melchisedec, DIRECTV Community Specialist
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Dk1300
3 Messages
9 days ago
I am back to chat
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