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New Member

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3 Messages

Friday, January 6th, 2023 2:06 AM

NBA Season Pass from Satellite to Stream

Currently a Directv satellite customer. I’ve purchased the NBA Pass. I’m interested in moving over to Directv Stream. Is it possible to take my NBA Pass sub with me?

ACE - New Member

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5.2K Messages

2 years ago

Sorry, I don’t think so. Since they are two different services, you can’t take advantage of a subscription on DIRECTV satellite for DIRECTV STREAM. I suggest you continue to subscribe to satellite for the remainder of the season or do a free trial of DIRECTV STREAM to test it out for the time being (no charge to you).

New Member

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3 Messages

2 years ago

Understood, thanks. Disappointing that a subscription like that can't be moved inside the same company, especially as a 27-year customer. Certainly, would have kept me with DirecTV by moving over to Stream, now will have to look at all options once the NBA regular season completes.

ACE - Expert

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1.2K Messages

2 years ago

Have you contacted Customer Service to see if they have a way to transfer the subscription?  It's likely a fairly rare request - there's no way anyone "out here" would know, but perhaps there is a way.  If the first level support rep doesn't know, ask to be escalated.

New Member

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3 Messages

2 years ago

Customer service had the same response. 


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