New Member
•
25 Messages
Mobile app login
I am not able to login on my mobile app. This has been going on for a couple of weeks. I have done everything possible. Cleared cache, updated everything (app, phone, etc).. uninstalled and reinstalled the app. I have done this about 10 times over the last couple of weeks. I have an Android phone. On the sign in page I put my username and password.. it just keeps looping back to the sign in page over and over. I have Directv Stream. Have had it for year and a half and this is the first time I have had an issue with signing in on my phone.
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hello there. DIRECTV aims to bring you the best experience in your service, including your mobile app.
This troubleshooting you did was excellent and helps us move it forward. Here you can find other ways to resolve your situation https://www.directv.com/support/stream/article/KM1227402 Now it's necessary to escalate to a technical team, they will review your case. Please check your DM inbox. Luis, DIRECTV Community Specialist
0
0
Bytey
New Member
•
25 Messages
2 years ago
I have done everything that has been suggested over and over again to no avail.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
Did you have any updates since the issue started? Are you using and extensions or a VPN? Anything change since the issue started?
0
0
Bytey
New Member
•
25 Messages
2 years ago
I do not use any extensions or VPN. My phone has had 2 updates.
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
What phone do you have and is the DIRECTV app fully updated? Do you have DIRECTV STREAM or DIRECTV satellite? Are you able to login in other devices such as tablets, other phones, or computers?
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
So it was working before the updates, right? You indicated 2 updates. Did it stop after the first or second? Anything special about the updates like permissions?
(edited)
0
0
Bytey
New Member
•
25 Messages
2 years ago
I have directv stream.. I have a pixel 4a5g phone. The only other device is my pc and do not have an issue logging in there. I am now in a DM with Directv and they are working on the problem.
0
0
Bytey
New Member
•
25 Messages
2 years ago
It started happening after the 1st update.. I just had another update yesterday. Nothing special about the updates that I know of.. just whatever updates come from Google.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
Sounds like a permission issue not allowing the app to load and kicking you back. Similar reaction on a PC when it's being blocked.
0
0
Bytey
New Member
•
25 Messages
2 years ago
I've checked all the permissions and it says all is permitted.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
You can do app info on the app, then select remove permissions and free up space. Try again.
0
0
Bytey
New Member
•
25 Messages
2 years ago
ok.. did that.. still doesn't work.. just loops back to sign in screen
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
Ok. Guess something with the update from Google. Might give Google a chat.
0
0
Bytey
New Member
•
25 Messages
2 years ago
That could be but of all the apps I have on my phone it's strange that is the only one not working.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
Not saying it's not with the app. Just appear they are out of sync. Happens a lot with updates. Both parties just don't communicate. Particularly with Apple.
0
0