2 Messages
Message can’t retrieve content?
Just got AT&T with Direct TV streaming. Upstairs Tv works beautiful. Downstairs tv downloaded Direct TV app via RoKu but in trying to open the app consistently get the message We had an issue retrieving this content. I’ve deleted app then added it again but same message. Thoughts or suggestions?
DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hi @Wmodell2, We want to make sure you enjoy DIRECTV Stream using Roku Firestick. Please try deleting cookies and cache from the Firestick device. You can check Fix Amazon Fire Streaming Issues | DIRECTV Customer Service & Support for additional troubleshooting steps. Grace, DIRECTV Community Specialist.
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DaPreqcher
5 Messages
9 months ago
Following as I am getting the same on all my tv's and devices. Can watch via web browser and site, just none of the apps.
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Wmodell2
2 Messages
9 months ago
Hi there. It’s brand new. There is nothing in this RoKu. I just took it out of the box and hooked it up last night. Though I’m anticipating a good experience so far this has been poor customer service. I’m elderly and there is no one i can have come into my home and set this up??? It all just came in a box? I would like to think there is a service for someone to make sure everything is set up properly.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
We apologize for any inconvenience you may have experienced while trying to watch DIRECTV content on your Roku device. Please try this troubleshooting guide: https://www.directv.com/support/article/000076294 We will also send you a private message to assist you further. Natalia, DIRECTV Community Specialist
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