New Member
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2 Messages
Login issues
I tried to log into the Directv App to watch a show. But when I logged in it said my username and password are incorrect. I went to a computer, and opened their website. I was able to log into the "overview" section. But when I tried to Watch TV, it appears it tries to load but loops. I see a "Directv Stream Logo" but then it disappears and tries to load something, then the Directv Stream logo, and repeat.
It does appear that my smartTV (which was already logged in a few days ago) is working normally. I did not log out of the tv.
Anyone have the same issues?
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello Kharjigli. Thank you for bringing this to our attention. We will be more than glad to assist you to make sure that your service is working properly as soon as possible. Please, follow the steps in the next article to troubleshoot the issues with your App: https://www.directv.com/support/stream/article/KM1491739/. Also, please let us know if you are getting an error message when you try to log in. If the issue persists, please reset your password referring to this article: https://www.directv.com/support/stream/article/KM1441011/. Once you complete them, please let us know if they worked.
Juan, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Are you a previous DirecTV satellite subscriber using the same credentials for the DirecTV Stream service? If so, you need to use a different email/password for the service.
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JBERNS428
New Member
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3 Messages
2 years ago
This my issue as well, I even tried a different email as I came from satellite service, but that login says there is something wrong with that account looks like your service is disconnected
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Service is not disconnected. What device are you using? Explain exactly what your issue is.
(edited)
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txsokie
Tutor
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10 Messages
2 years ago
I have the same issue that started yesterday afternoon. I was on with support for an hour yesterday and they finally just escalated it up to tier 3 support and said they would get back to me within 3 business days. I have signed up for a free trial of Hulu TV to keep me watching TV over the weekend and I guess if they get it fixed before the trial is up I will have to make a decision if I want to keep Directv or jump to Hulu.
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