New Member
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11 Messages
Local stations are different on one out of three boxes
I have three Stream boxes that have been working great for over a year. But suddenly, one of the boxes is receiving local stations from Nashville instead of the local stations from my home area of Syracuse. The other two boxes are working fine, displaying the correct Syracuse stations. What happened and how do I correct this?
Accepted Solution
Bherrman
New Member
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3 Messages
1 year ago
For anyone interested. I unplugged and restarted the Stream receiver several times with no success. I then signed on the my Directv Stream account and initiated a chat session with support. They refreshed the receiver from their end, had me unplug the box for 30 seconds, plug it back in, and then hit the red reset button. When the system rebooted, the problem was solved and the correct local stations returned.
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litzdog911
ACE - Sage
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46.1K Messages
1 year ago
What are your streaming devices?
Which one has the wrong local stations?
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Rockydock
New Member
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11 Messages
1 year ago
All three boxes are Directv Stream receivers that were shipped to me by Directv when I signed up for the service over 14 months ago. They are set up on tvs in three different rooms in our house, all on the same wireless network. They have been working flawlessly since day one, and nothing has been changed by me in my account, the boxes, or our wireless network. The box in the living room is the one suddenly displaying incorrect local stations. The other two boxes are just fine.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello there, it's not normal that one of your boxes is not synchronized with your current location. Local channel availability is based on your billing ZIP Code and market area. We're sending you a PM to work with you and find a resolution. Juan, DIRECTV Community Specialist.
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Rockydock
New Member
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11 Messages
1 year ago
Juan . . . I signed on and sent you several PMs, waited over an hour for you with no response. I still need assistance.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We apologize for the delayed response, @Rockydock. We've sent you a PM to start working on your wrong locals in one of your devices together. Daniel, DIRECTV Community Specialist
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