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New Member

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1 Message

Thursday, June 8th, 2023 11:52 PM

Installing a DIRECTV streaming box

I am trying to install a DIRECTV streaming box on a smart TV that already has a DIRECTV app.  I need to override that app in order to have access to the streaming remote control.  Any advice?

ACE - Sage

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46.1K Messages

1 year ago

I don't understand how a DirecTV Stream box remote would interfere with the TV's remote when using the TV's DirecTV Stream app. When you select the TV HDMI INPUT for the DirecTV Stream you'll be using the DirecTV Stream box remote. When you're using the DirecTV Stream App loaded on the TV you'll be using the TV's remote. 

Am I missing something?

Community Support

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254.4K Messages

1 year ago

Hello. Thanks for your interest in enjoying our DIRECTV STREAM devices. You should be able to set it up without any problem, but if possible, please uninstall the app to prevent it from interfering. Here are all the steps: https://www.directv.com/support/stream/article/KM1353532 If you're getting any error messages or issues while setting it up, please let us know. We'll be happy to help! Edward, DIRECTV Community Specialist.


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