New Member
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3 Messages
Installation problems on ATT streaming device
Device FINALLY finished checking updates - this took about 5 hours. But now the device is hung up on a channel selection from yesterday? Tried unplug, soft reset, on/off. Now what?
Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Did you purchase your box on ebay?
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Older AT&T Stream boxes sold by third party sellers may not be supported.
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Katwiner
New Member
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3 Messages
2 years ago
The box was ordered as "new" directly from ATT - I was hoping that would solve all problems. ;-)
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
When? AT&T and DirecTV have been separate companies for well over a year. Does the box say AT&T or DirecTV Stream?
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Katwiner
New Member
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3 Messages
2 years ago
Sorry I should have said the box was ordered new from DirecTV. It is a C17KW-400 manufactured in Oct 2022
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
The next thing would be to do a factory reset on the box. If that does not resolve your problem, then you should contact DirecTV Stream and request a replacement.
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