New Member
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1 Message
Incorrect user ID or password error code 0017
need help login in?
I just subscribed to Directv stream and I’m having trouble login in to the app on my iPad. Tried resetting the password and still get the same error. It works fine on fire stick but not on the iPad
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there! We work hard to give an outstanding service experience on any device you want to stream. Please make sure to use the correct User ID when you try to log in, you can find helpful information at this link: https://www.directv.com/support/stream/article/KM1262418. However, I will send you a DM, so you can let me know if it works once you check that information. Sergio, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Are you a previous DirecTV Satellite subscriber? Using the same credentials? Then you need to use different credentials than the satellite credentials.
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