New Member
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2 Messages
I'm trying to fix quality drops; does the DNS setting on my router actually matter?
Occasionally, I get noticeable quality drops while watching stuff. It seems to mostly occur during live sports, but not always. It comes and goes at times too; it's not always a consistent issue.
More rarely, I sometimes get a channel buffer for a couple of seconds.
I'm using a wireless gigabit connection.
I've read some other posts and help pages that suggest custom DNS settings may have an impact on streaming. Is there any truth to this? For reference, I'm using the Google DNS settings.
If not, what else could I try?
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
What streaming device?
What's the actual download speed at your streaming device? It can be considerably slower than what your service claims.
I'm not aware of any reason why your DNS setting would impact this.
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kilev
New Member
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6 Messages
2 years ago
I am having issue with my direcTV box not connecting to the wi-fi. Would changing mt DNS help with getting it connected?
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kilev
New Member
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6 Messages
2 years ago
I am having issues getting my DirecTV box connected to the Wi-Fi. Would changing my DNS IP help with this?
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
@kilev Are you getting any errors or are you getting buffering? Please explain a little bit more about your Directv streaming box not connecting to your wifi.
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kilev
New Member
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6 Messages
2 years ago
The DirecTV box says "it cannot connect to the SSID. Make sure that the router is turned on and within range. and to restart your router." i restarted a few times.
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
Are you able to connect other devices to your wifi without issue?
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kilev
New Member
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6 Messages
2 years ago
yes, phone and laptop. But, not the DirecTV box.
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
I know that you said that you reset your router have you tried doing a red button reset of your Directv box?
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
I've read in the past about people using special characters (@#$%^) in their wifi password having issues.
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kilev
New Member
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6 Messages
2 years ago
Already did factory reset and troubleshooting with DirecTV. They could not get it to work.
There are no special characters in the SSID password.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
I assume you are using Wi-Fi, correct? Have you tried Ethernet for testing?
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