How to Control Screensaver on DirecTV Streaming Device

Hi Dave, thank you for letting us know your concern. We understand how essential it is to have this feature to enjoy fully on our streaming devices. Currently, the only screensaver features available are the following, as you mentioned. Rest assured, we work daily to improve and take this feedback seriously.

Screensaver

• Screensaver is ON by default.
• The device screensaver displays when there is no activity after approximately 5 minutes for example:
• Pausing Live TV, On Demand, or Cloud DVR content for more than 5 minutes after the completion of Pause Ads.
  • For additional information on Pause Ads.
  • Accessing an Apps without signing into an app remaining on the sign in screen.
  • Or in the Google Play Store with no activity.
  • Customer can press any buttons on the remote control to return to the last screen.
  • If the screensaver is toggled Off, the device screensaver doesn’t start, and they remain the screen or return to a paused state after Pause Ads completed.

Screensaver Type

• There are 2 options: Backdrop (default), Colors.

Let me know if I can help you with anything else. Karla, DIRECTV Community Specialist

What streaming device(s)?

My screen saver is stuck .  I paused and now that is all I see. We have tried everything.  Every channel comes up with sound but no picture. Just the same screen saver picture. It doesn't even change

Pull the power to the device and let it restart.