2 Messages
Home location
I need to reset my home location. I just changed internet providers but I've used my four annual resets. I've called customer support at least 5 times and it's as if they have no idea what I'm talking about.
2 Messages
I need to reset my home location. I just changed internet providers but I've used my four annual resets. I've called customer support at least 5 times and it's as if they have no idea what I'm talking about.
Tiger593
ACE - New Member
•
1.5K Messages
10 days ago
You can only change home locations four times in one year! There is no workaround for this. You will have to either wait until you roll over into the next year, which would be after the date you first subscribed to the streaming service, or cancel and resubscribe using a different email address.
0
0
Juniper
ACE - Expert
•
22.6K Messages
10 days ago
Unfortunately IP address changing is changing the home address. Changing internet providers counts as that and currently there is no direct fix.
Waiting for the reset or canceling and signing up again with a new email (as if new customer) are the options.
0
0
Gectwo
2 Messages
10 days ago
My home Internet was with T-Mobile previously which led to constantly changing home location. In the past I've been able to call and get an extra home location reset. I'm not sure what's changed but technical support now has no concept of what I'm trying to reset.
0
0
Juniper
ACE - Expert
•
22.6K Messages
9 days ago
If you got overrides beyond the 4 a year, you were lucky. None of the agents are supposed to be able to do it. So either a system hole they plugged or you got reps following the policies correctly.
Yes there needs to be a better option for this situation. Unfortunately by the rules you are stuck for now.
0
0