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T

3 Messages

Thursday, February 29th, 2024 7:55 PM

Have to login daily

Have Fire4k Cube.  Works fine.

3 Firetv 4k sticks that have to re-login to at least daily.  

Can be watching live, and around a certain time every night, it kicks back to login screen.

Getting old.  Will cancel soon if there is no fix.....

Community Support

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254.4K Messages

9 months ago

We're sorry you're having issues with DIRECTV Stream on your FireTV sticks, @TSinMW. To troubleshoot, please go here: https://www.directv.com/support/article/000080503. Let me know if this works. Christian, DIRECTV Community Specialist

3 Messages

9 months ago

Have done this before, but will trry again.

Community Support

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254.4K Messages

9 months ago

Thanks. In addition, you can also uninstall and re-install the DIRECTV Stream App: 
1. Go back to the Fire TV home screen. 
2. Go to: Settings > Applications > Manage Installed Applications > DIRECTV Stream > Uninstall. 
3. Go back to the Fire TV home screen. 
4. Text search or voice search for DIRECTV Stream. 
5. Reinstall the App via Download option.

Christian, DIRECTV Community Specialist

3 Messages

9 months ago

I have cleared caches, no help.  I uninstalled and then re-installed, and it still exists.

It seems to be somewhat time related, as it seems like it occurs after 24ish hours.  I can be in the middle of watching something (logged in, obviously), and it will kick me out to the login screen.

This happens on 2 of the 3 Fire TV Stick 4k Maxes that I have.   The other stick has been ok as well as the Fire 4k Cube.

Community Support

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254.4K Messages

9 months ago

Hello @TSinMW. We understand that logging in to the app has been a bit of a hassle for you. We're taking steps to resolve this issue and make the login process smoother for you. To help with this, please click on https://www.directv.com/support/article/000093360 and follow the instructions to reset your password. Once you have completed the password reset, please try to log in to the app again and let me know if you are still experiencing any issues. We appreciate your patience. Stephanie, DIRECTV Community Specialist


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