40 Messages
Gemini Air
I encountered another issue today with the Gemini Air device. This is the second time, in three months in which I need a new device. I am really growing tired of this! The device keep hanging when I change channels. Any one else having this problem? I proved it to DTV by viewing via the app on Roku. No issues.
DIRECTVhelp
Community Support
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254.6K Messages
15 days ago
Hi, @JJK1954. We're sorry you're having issues with your Gemini Air. Streaming problems often come from a weak Wi-Fi signal or slow speeds. For the best experience, ensure you have the recommended internet speeds. Check out Improve your DIRECTV streaming experience | DIRECTV Support
We're also sending you a PM for further assistance. Stephanie, DIRECTV Community Specialist
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JJK1954
40 Messages
15 days ago
Wifi is 100%. I am now viewing via theDTV app on Roku. No issues.
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