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Monday, April 22nd, 2024 1:33 AM

Gemini Air

When programming the remote and it asked did the volume go up I answered yes however it did not adjust the volume. Somehow I was able to get the volume fixed but it won’t turn the tv off or on 🤯 I’ve messed with so many things I’ve probably messed it all up. A lot of the support answers involve a button on the back of the remote…I can’t find a button on the back or side of the remote 🤯I installed 4 of the Gemini Air on my tvs but of course there is one that is a problem 

Community Support

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254.4K Messages

7 months ago

We appreciate you doing all the steps to program your remote @carphyl1. Please check the settings of your device if the remote allows you to turn it off. Do these:


- Press "Home" button

- Scroll right and Select ‘Settings’ (Gear Icon), press ‘OK’

- Select ‘Systems’, press ‘OK’ on the remote
- Select ‘Remote & Devices’, press OK
- Select ‘Program Your Remote’, press OK
- Select ‘Power Off Devices’, press OK


Please let me know if this helps. Melchisedec, DIRECTV Community Specialist


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