1 Message
Gemini Air
When programming the remote and it asked did the volume go up I answered yes however it did not adjust the volume. Somehow I was able to get the volume fixed but it won’t turn the tv off or on 🤯 I’ve messed with so many things I’ve probably messed it all up. A lot of the support answers involve a button on the back of the remote…I can’t find a button on the back or side of the remote 🤯I installed 4 of the Gemini Air on my tvs but of course there is one that is a problem
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We appreciate you doing all the steps to program your remote @carphyl1. Please check the settings of your device if the remote allows you to turn it off. Do these:
- Press "Home" button
- Scroll right and Select ‘Settings’ (Gear Icon), press ‘OK’
Please let me know if this helps. Melchisedec, DIRECTV Community Specialist
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