2 Messages
Gemini Air dongle keeps losing network connection.
I switched from Cable TV to Direct TV stream with the Gemini Air dongle. I bought two of them. They both are dropping the network connection MULTIPLE times a day. I have 1 G download speed from the router. I made a big mistake in doing this. I am stuck with this for two years. Is there an upgrade to these dongles so I can peacefully watch a full movie? The router has to send the WiFi signal through one uninsulated wall. All of my other devices are super fast and never drop the signal. Is there a cancellation policy for bad service?
DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi, @redunker. We're sorry you're having network connection issues multiple times a day with your Gemini Air devices. We're sending you a DM to fix these technical issues and address your concerns. Jason, DIRECTV Community Specialist.
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
No there is no cancelation for bad service nor is there an upgrade. Try rebooting your modem/router and your Directv Gemini Air. Sometimes that will help clear up the connectivity issues. Also, I would try running a speed test on your Gemini Air. The app I use to test my speed is Speed Test WiFi Analyzer analiti. It will tell you if you are getting a strong WiFi signal to the Gemini Air. Hopefully, this helps if not you may need a WiFi extender to make your signal stronger to the device.
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