Gemini Air Auto Login; DIRECTV Incompetence

New to DIRECTV and recently moved to Atlanta. We got high-speed internet from AT&T and wanted to go with streaming TV instead of traditional cable or satellite. Enter the Gemini Air.

I signed up for DIRECTV, and they shipped me a Gemini Air. I plugged it in, followed the on-screen instructions, and then it tried to sign me in, giving an error that my username and password were incorrect. The issue is, I never entered a username or password! I clicked “OK,” and it immediately tried auto-signing in again, only to repeat the same error, over and over in a loop.

I called DIRECTV, and they had me do a hard reset and walked me through the setup again. After all that, it did the exact same thing. The rep told me the device was defective and shipped me a replacement.

When the new Gemini Air arrived, I installed it, but it had the exact same issue.

Frustrated, I called DIRECTV again. This time, the rep walked me through the reset process again, even laughed when I told him I’d already done it. “Trust me, it’ll work,” he said. Spoiler: it didn’t. He concluded that this second unit must also be defective and promised to send me yet another replacement.

Two days later, I received a new device—but this time it wasn’t a Gemini Air. Instead, they sent me something else, a flat device labeled C71KW-400, with no power cord, remote, or cables.

At this point, I’m convinced of their incompetence. I now have a Gemini Air and a C71KW-400, and I still have no TV.

Is anyone here able to suggest a different course of action? I’m hesitant to call DIRECTV again only to waste another hour of my time and end up with something entirely unrelated—maybe a replacement Volkswagen—anything but a working device that lets me stream TV.