20 Messages
Favorite Channels not saved
ULTIMATE package
Unlimited Hours of Cloud DVR
DIRECTV Sports Pack
No problem signing in on two different desktop PCs.
I have now set the favorite channels 3 or 4 times on each PC, then I leave the guide and come back and no channels are marked as favorites.
I can't find any save button, etc. What am I missing?
Socalstreamer818
10 Messages
2 months ago
I'm also experiencing this bug. All the favorites on two profiles were wiped today. Both profiles set favorites again and they were wiped again within half an hour if not immediately after navigating away from the guide.
Direct stream Ultimate package, unlimited hours cloud dvr, also have HBO as an addon.
Typically stream using Apple TV 4K devices. At least on one device the directv app was force closed and restarted before trying to set the favorites again.
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DIRECTVhelp
Community Support
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255K Messages
2 months ago
Hi, @pat_from_indy. We apologize for the inconvenience. There's an ongoing issue with the Favorites feature, and we're currently investigating it. Thank you for your patience. Kesiah, DIRECTV Community Specialist
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pat_from_indy
20 Messages
2 months ago
Thanks for the heads up.
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Socalstreamer818
10 Messages
2 months ago
Seems like the issue has been fixed. Favorite are back. Thanks
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pat_from_indy
20 Messages
2 months ago
My favorites re-appeared too. Seems to be fixed.
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DIRECTVhelp
Community Support
•
255K Messages
2 months ago
Glad to hear your favorites have now appeared, and the issue has already been fixed. We appreciate your patience.
Carryl, DIRECTV Community Specialist
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