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New Member

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13 Messages

Tuesday, July 25th, 2023 4:52 PM

DTV Stream extras on Roku

Is there any way to add the Movie Extra Pack if you've subscribed via Roku? If you've subscribed via directv.com, it requires their box and several additional fees and I don't need or want any of that. DTV Stream has a great program lineup, but if I can't add the Movie Extra Pack on Roku, then I'll need to shop somewhere else. I hate having to mix and match stream suppliers because every user interface is different. I'm starting to wish that I had stayed with cable with all of its warts!

ACE - Expert

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23K Messages

2 years ago

Doesn't matter if you have their branded streaming box or not. Once activated, just go into your account and add the Movies Extra Pack.

New Member

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13 Messages

2 years ago

I've tried all of that and it appears that it's not available if you've subscribed and are billed through Roku. I've attempted it both through my Roku account and through my DTV Stream account.

ACE - Expert

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23K Messages

2 years ago

Something is wrong then as DIRECTV STREAM doesn't have different account types based on streaming devices. And regardless of where you setup, billing should be through DIRECTV STREAM. Does your monthly statement show you are being billed by DIRECTV STREAM or Roku?

New Member

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13 Messages

2 years ago

Roku is the billing agent because I subscribed using my Roku, not on the net. If I go to 'manage' in the DTV account it shows up but it tells me that I have to manage via the Roku account. I go to the Roku account and the needed package isn't available so I've unsubsidized. As of this coming Thursday DTV gets cut completely.

ACE - Expert

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23K Messages

2 years ago

Well that is annoying and certainly not how I've understood it worked. I will look further into that.

The fix would be to cancel the existing Roku subscription and then signing up on the website with a different email address (to make sure it is a new account). Just don't do so until the service cycle ends so you don't pay for overlapping time.

ACE - Expert

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6.4K Messages

2 years ago

Just cancel and sign up again with another email account. This time go thru DirecTV Stream online.

New Member

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13 Messages

2 years ago

I agree with that, however, if you look carefully at the DTV Stream websites and carefully read their terms, you will receive their Gemini set top box whether you want it or not. The problem with that is that you now have to pay an additional charge to use that box and another additional charge for regional sports! Avoiding that is exactly the reason that I subscribed using the Roku in the first place.

As far as I can tell the advertised net pricing is a scam because there's no way to get that pricing if they force their set top box on you.

ACE - Expert

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6.4K Messages

2 years ago

No, not true. You can use your own device. Looks for the right selection. 

New Member

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13 Messages

2 years ago

Of course you can, but you also get their Gemini set top box and that requires additional fees. Read the fine print.

New Member

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13 Messages

2 years ago

Several months ago, before I was ready, there was a selection on the website to elect to not accept their box. That's no longer an option.

ACE - Expert

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6.4K Messages

2 years ago

No, they have an option "bring your own device" that does not include the fees, etc. They make it hard to find now.

New Member

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13 Messages

2 years ago

I'll look again. If you can direct me, that would be great! Thanks!!

Former Community Manager

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305 Messages

2 years ago

DIRECTV STREAM - Live Stream TV on Mobile & Streaming Devices

To acquire the service without the device, it would be through streamtv.directv.com

ACE - Expert

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6.4K Messages

2 years ago

Go here and review your options.

New Member

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13 Messages

2 years ago

I don't see any thing here that indicates 'bring your own device' but I don't see any of the text that mentions shipping the Gemini box to you either. I'd have sworn that I saw that just this morning. Thanks for the help and your patience. I'll report back on Friday when I attempt a net sign up after my Roku subscription has expired.  


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