Directv stream

We realize recording local content is central to your experience, @scott_wall. To ensure you can record the local channels in LA please review your billing information and update it by following the steps at https://www.directv.com/support/stream/article/KM1227693/. Additionally, we recommend you check your home location settings according to the information found at https://www.directv.com/support/stream/article/KM1433086. Thank you for choosing DIRECTV. Christian, DIRECTV Community Specialist

You need to update your billing address and the card associated with your account and make sure the zip codes match your new address.  What is happening is that your old address is what is still being used for your locals this is why you cannot record your LA locals and can record the Phenix locals it is recognizing you as being away from your old address as you most likely did not update it when you moved.  Also if you can update your home location in the settings that would not be a bad idea either as it will help set your LA locals.  Hope this helps you.

Thanks Tiger!  I have changed my billing address, both online and on the phone with DTV/ATT.  I spent over an hour on the phone with a CS agent who at one point told me "California privacy laws don't let you record local stations". I finally got an agent that knew what they were doing and was told that the billing address change was not going through and would have to be done manually by the front office.  I was told this could take up to 24 hours and I'm waiting for it to take effect.

Glad that I could help.  Now hopefully tomorrow you will be able to sit back and use your Directv Streaming like you were able to before you moved.

Update: all is good (finally) now!