6 Messages
DIRECTV Stream: osprey box would not allow 4k using a new HDMI Splitter; non-4k is OK.
Old splitter: "OREI" model: UHDS-102C; works fine with 4k & non-4k
New Splitter: "J-Tech Digital" model: 4KPS2; 4k is disallowed by an OSPREY with error message, non-4k operation is OK
Manufacturer had no answer.
DOes anyone have a suggestion or it OREI the only one that works with DIRECTV stream
DIRECTVhelp
Community Support
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254.3K Messages
20 days ago
Hi, @bv124_aol_com. We're sorry you're having issues using your new splitter. Please share the error message, so we can take a look. Rhyan, DIRECTV Community Specialist
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bv124_aol_com
6 Messages
19 days ago
Sorry, I already returned the: "J-Tech Digital model: 4KPS2" to the vendor (Amazon) so I cannot recreate the condition.
I'm still looking for a solution and am open to suggestions.
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DIRECTVhelp
Community Support
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254.3K Messages
19 days ago
Thank you for providing the details. We'll forward this to our team, so we can determine the next step. We appreciate your patience. Lynie, DIRECTV Community Specialist
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